• Help with logging into the client portal, resetting passwords, and updating your account or business details.

  • Details on antivirus tools, endpoint coverage, firewall settings, and our proactive security measures like ITDR and Bloo Shield.

  • Information on vulnerability assessments, report delivery, and how to schedule or interpret penetration testing.

  • Instructions for submitting, tracking, and managing support tickets, along with our response times and service levels.

  • Answers to questions about invoices, payment terms, and accepted payment methods.